Privacy Policy
This Privacy Policy describes how Redwood Coast Repair collects, uses, and protects personal information when you visit our website or schedule services with us.
By using our website or booking services, you agree to the collection and use of information as described in this policy.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Service address
- Appointment details and service notes
We do not require user accounts and do not collect payment card information through our website.
How We Use Your Information
- Schedule and manage appointments
- Communicate about services, estimates, and scheduling
- Send appointment confirmations and reminders
- Provide customer support and service follow-ups
SMS and Email Communications
Appointment confirmations and reminders may be sent by email or SMS. SMS reminders are sent on our behalf by a third-party booking provider. We do not use SMS or email for marketing without your consent.
Third-Party Services
We use trusted third-party service providers to help operate our business, including online appointment scheduling and communication tools. These providers only receive the information necessary to perform their services and are not permitted to use your data for their own purposes.
We do not sell or rent your personal information.
Analytics and Cookies
We use Google Tag Manager to load Google Analytics (GA4) for site traffic measurement. This helps us understand how visitors use the site (for example: pages viewed, time on page, device type, approximate location based on IP address, and referral source) so we can improve the experience.
Google Analytics uses cookies and similar technologies to collect usage data. We have enabled Google Signals, which allows Google to use aggregated, cross-device data from users who are signed in to their Google account and have Ads Personalization enabled.
We do not use this data to identify you personally, and we do not sell your personal information. We do not use Google Analytics data for remarketing lists or targeted advertising.
You can learn more about how Google uses data at policies.google.com/technologies/partner-sites. You can control or disable Ads Personalization in your Google account at adssettings.google.com. You can opt out of Google Analytics by installing the browser add-on at tools.google.com/dlpage/gaoptout. You can also control cookies in your browser settings.
Data Retention
We retain personal information only as long as necessary to provide services, maintain records, and comply with legal obligations. You may request deletion of your information at any time by contacting us.
Your Rights
You may request to access, correct, or delete your personal information. California residents have the right to request information about how their data is collected and used.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.
Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Effective date: January 7, 2026
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at: